Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Are your watches authentic and covered by a warranty?
Yes, every watch sold by Timepieces International is 100% authentic. We provide a comprehensive 5-year movement warranty on all our watches to ensure your investment is protected.
How long does shipping take for international orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original, unworn condition with all packaging and tags intact.
Can I adjust the size of the watch band?
Most of our watches feature adjustable links. We recommend visiting a local professional jeweler for resizing to ensure a perfect fit without damaging the bracelet, though many of our leather straps feature multiple sizing holes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my timepiece?
To maintain your watch, avoid extreme temperatures and strong magnetic fields. For mechanical watches, we recommend a professional service every 3-5 years. Clean the case and bracelet regularly with a soft, lint-free cloth.